1 Jan, 2018 → by ClaimboUser95312
policy on bill migration

1

Aps migrated me on to a new bill plan, when I saw that I called right away. I did the math and the plan aps choose for me will increase my bill at least 25%!!! I called to change my bill and was told I can't until the next bill cycle. That is completely unfair, aps moved me to this plan and now I must stay on it for a month even though I never chose it? Not only is aps raising rates but now they are also forcing people to stay on plans that will cost them even though better options are available and closer to my old plan! Shame on for moving me to plan that will cost me so much more, aps doesn't care about their customers at all, I am disgusted with these business practices. With all these changes aps should at least give customers the option to choose and plan and see if it works form them.. Which they say they do but then limit or remove those with other policy restrictions so in fact there is no real option to try these plans before being locked in for a year. Aps lied about the impact the increased rates and new bill structure (I did the math) and wont let people move off a plan they forced on them for a month... Who does that? I feel so boxed in and upset over aps business practices, its really gross how they are manipulating and deceiving customers.
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