Three attempts at the Taunton store to purchase glasses. Staff very focused on sales only. Once had help with choosing frames. Every possible reason excuse given to up the price. They will be very thick lens and we would like them to look pretty on your face. And those frames won't take thick lens. With your prescription the only way to have them look good is to thin the lens and going from bi focal to vary focal cost extra. I had a choice of 4 pairs that I liked but non were suitable without extra. 3 visits and approx 3·50 hrs. The staff always smile no matter how stressful it has been. Are they happy we have not been ripped off or especially trained that way. I am 60 yrs old and this experience has helped me decide to wait for a long long time until I go for help again. A dreadful traumatic experience that had me in tears in the store.