Please stay away from this place. They lie through their teeth about how much one can make in commission, but its all false promises. They will not tell you there is a 30% tax withheld on all commission checks. They will not tell you if you get 2 negative surveys from customers GM and OnStar will not pay you your commission check. no matter how big or small that commission check is. Scheduling if not good. You will never get to see your kids nor spend time with your family. mandatory overtime whether you want it or not (end of months) Or forced unpaid time off, which they call (VTO) at the beginning of the months Managers are so rude. Let me repeat... Managers are RUDE, RUDE, RUDE. They have favorites. Lori, the Blue Button Call manager, needs to be evaluated for racist acts. You are expected to take 900 to a 1200+ calls to make a decent amount of money in commission; mind you, if 2 or 3 customers give you a negative review, you will not get your commission check no matter what. Those negative calls could have been perfect... by the script, however GM/Onstar and Convergys/Concentrix will keep your commission check Even if you had done everything well on those calls, you will not get paid. I saw so many people get hurt by this company's harsh policy in withholding peoples commission checks. Convergys is merging with Concentrix, keep that in mind and don't waste your time to go for an interview with them because they will lie to you. for $12.50 save yourself the pain.