They are extremely unprofessional and no transparency. You can tell that they are actually giving you the run around and I have experienced the same desperate calls trying to get more info. If anyone is calling and representing Progressive ins. you can believe they are legitimate. if you are on the progressive website, it will give you an option to choose life insurance. I DO NOT believe that Progressive is aware of how e-Financial is causing a negative impact on their business. I did reach out to them and explained the rude behavior, getting private information, ie. SS# Banking Information, etc. PLEASE DO NOT ANSWER THEIRE CALLS. If a business is really reputable, they would not hang up w/o leaving a message. Unfortunately, I gave more info. and they were trying to process a payment during my complaint!!!! Now, the supervisor just called back and claimed to close my account(without bank draft). i asked for a conf. email regarding his statement. Just an FYI!! If anyone calls and is claims they are representing your insurance company, PLEASE, PLEASE REACH OUT to them prior to giving any info. out. Better yet, get insurance coverage from a local within your state provider if applicable. Also, when you search on webs, to get quotes try and avoid giving your home number!!!!! I PRAY THIS HELPS!!!!!#SCAMSARENOTYOURFAULT