I am sitting next to my loved one with deep regrets. Investigate other companies and ask questions about what people can actually do. It is easy to promise and difficult to deliver quality services. We have had good after hours nurses visit but our primary nurse has been so death focused that I believe the quality of her care has been impacted. She is short on patience and about the business of telling how many days my loved one will live and reminding me she old me this before. I feel guilty that I did not do my homework and find this site prior to committing to Vitas. My consolation comes from my faith and from knowing that my heart was to do the best I could. Overall perhaps choosing a company with a more local focus and ensuring the people assigned to me had siimilar values was a critical step I missed. With regrets