I researched the product, ordered it (online), once it was removed from the box it started to fall apart. The website offers a 30 day warranty. I contacted them by email with attached receit.This is what they sent me: Please note, we do not issue refunds to ANY opened or used items. Open items that are defective can be returned for a replacement, a repair, or an in-store credit. If you are requesting an exchange for a different item, please provide the item# on a note and include it with the return. Also, the customer is responsible for the returned shipping to get the item(s) back to us.