It's unbelievably hard to understanding why this company has not been SHUT DOWN. My motor went out completely and it's still under warranty, but I get the insulting run around. They claim they can't find my information because I don't have a PO number, but get this I'm reading from the receipt that I received from them which does not have a PO number, it has a Reference number. They stated that that's not their receipt because they only issue PO numbers that starts with a 4. There are no consecutive numbers on the receipt that even starts with 4. I gave them my customer number from their receipt and nothing...they told me I needed a PO number. How is this possible that a company like this exists???? In total if nothing happens I will be out of over $5,000.00 with cost of motor, warranty and installation fees.