Good day, We applied for a PLDT Wifi plan 1699 last June 23, 2019 in one of your branches in SM Sta. Mesa wherein they told us after the application to wait for 3 weeks before installation.3 weeks have passed, no staff came to our house or even made a call. We then went back to PLDT on July 11th 2019 to follow up on our application for the PLDT wifi and told us if we had an account, we didn't know we needed an account because they did not provide us with a copy of the account.After the follow up, they told us that our request for installation is in line and we have to wait for a week. A week passed, still no sign of a call from PLDT or a staff coming to our house. We came back for a second follow up on July 21st 2019 where they told us that our application for PLDT Wifi Plan 1699 is not applicable for our area that can only handle 5 mbps (Plan 1299). So we decided to change our plan 1699 to plan 1299.The staff told us that we need to wait again because changing our plan to plan 1299 would take some time(the staff stated an estimate of a week or less for it) They could have told us during our first follow up that our area could not handle 15 mbps.They even told us that our installation is in line and that we only have a week to wait but then on our second follow up, they told us otherwise? Is it hard for your computers to detect if a certain area is not applicable to the plan we applied for that it needed to take almost 2 weeks?