NEVER NEVER NEVER purchase anything from PLAY.COM since September 2011, Japan-based Rakuten, Inc. purchased Play.com for £25million, and it was gone down hill the customer service department simply ignores customers and never returns emails or letters sent out, customers are just left dangling on the line its a complete shambles, if I had been aware that play.com had been purchased in September 2011, there would be no-way in hell I would have made orders for christmas yes thats right my first order was 8th December 2011 paid for items for christmas and its 23rd January 2012 and no items have arrived, all the emails and telephone calls dont change the fact that since the buy out the company has sunk too well below its previous glory years. Mark my words DON'T PURCHASE ANYTHING FROM PLAY.COM its not worth it your be out of pocket and chasing for a refund like me