I would like to make a formal complaint on osn customer service maintenace department, my receiver is not working since 4 days and when I called them the day of the incident, the only reply I got (the nearest available maintenace service is after 4 days) wawwww so this is the platinum customer service you are providing us!! And that is the privilege that we are getting of paying 850egp=50$ per month?! Cutting cost in maintenance employee is reflecting your image to bad service and will lead us to stop our participation in osn, at least let me feel I am special by providing me a quick service, you are giving platinum membership gifts and not providing them in good maintenace service,,