12 Sep, 2020 → by ClaimboUser365191
Plants ordered 17 july 2020
1
Standard olive tree and large orange tree ordered 17 july. Never recieved. Numerous requests for updates, told lost in transit and then each time I asked for replacements or full refund of £50.93 after several days a stalling e-mail saying it will be referred to management. No way to phone of contact a real person. Appalling way to treat customers - using covid as an excuse for delay in replying. It would take very little time to issue a refund, but this has not happened. I am now considering small claims court on principle and have sent this message to them on yet another 'support ticket'.