This marks the 11th time I have written, gone into store or phoned in to speak with someone at Rogers regarding this issue. During the weekend that the $60/10 Gigs plan was briefly available, I spent a huge amount of time trying to phone in to get it but the lines were always busy, so I went into my Rogers Store here in Squamish. The manager was absolutely swamped (as he always seems to be) and said there was nothing he could do for me at that moment as he had too many customers but took my name on a list with about 10 other customers who were told the same thing as me. He told me I should be contacted the next day as I there in store and therefor eligible to receive the plan. I was not contacted so I went back into the store. He told me that he had given my name along with the others on the list to "Rogers" and that they would be calling me to set up the deal. I received no call and went in and talked to him again and was told the same thing.Again no call. I phoned in a few times on the matter and was told there was no record of my name and nothing to be done. As there is obviously a huge disconnect, and it seems my name has just been ignored by someone somewhere. After gong back in, the store manager in Squamish Ramish still says that I should have every right to ask for the offer and to try calling in again. I Do, and Eventually I am given to an escalation manager who offers me a far less good offer. $70/8 Gigs. I do not see why I should have to take a lesser offer when I did everything in my power to get the deal while it was being offered. At this point the woman Im speaking with is being incredibly rude and condescending and basically telling me she doesn't believe me that any of this took place. (I would love for someone to go and listen to these last two calls to see how both women talked to me.) Do you train your mangers to speak down to people? I told her I would go into the store and have someone talk to the manger who would vouch for my story. I go into the store, wait over an hour to speak to the Manager and put him on the phone with the manager from your escalation line. He explains the exact same thing that I have said here and basically, goes back and forth in a fight with your manger right there in the store. He tells her many times that as per his protocol he has emailed my name and a list of others to "Rogers" and was told that it would be dealt with by them. She tells me that as there is no record of him calling in for me (he was trying and couldn't get through at all) that this is invalid. There is literally no connection between "Rogers" standing in front of me and "Rogers " on the phone and it could not be more evident that the two are working against each other much more than with each other. I got off the phone with her after him talking to her and pleading my case for me affected her in no way, and she was actually much more rude and condescending after their conversation. I at one point asked to speak to someone else and after putting me on hold for a long time came back on (same person) and demanded I agree to a list of the things I had declined to take. I have never felt more bullied or threatened by a representative off any company. After being threatened with a time limit, (I understand there is a way to say you have 24 hours without it coming across this way, but it was all in the delivery, again please listen to the recording.) I felt that I had to take the offer or lose any bargaining position that I had made, and as the service has been horrific so far I had no faith it would get better.As I was running late for my yoga class and needed to get off the phone this could not be before I had to get off the phone and again I was threatened. I have spent many many hours dealing with this and it is very disappointing to be treated this way by a company I am a very good customer with. I am happy to ask the store manager for the copy of his emails if I need to prove myself further. At that point he told me he was so sorry