1 Jan, 2018 → by ClaimboUser985442
plan change without notice

1

My plan is changed to higher rate plan without prior notice, but when I talk to customer service they changed the plan what it suppose to match but they said that effect from next month billing cycle and not from current cycle and end-up paying higher rate for current month.. when ask them to change they said they don't have option to change and I asked them to route to supervisor and she also telling me the same and not doing the adjustment even failed by APS.. where to approach to get it resolved ?., thanks!
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