I have requested to relocate last May 17, 2019, so the internet was disconnected at that time. And Reapply for reinstallation last May 21. Then, many days passed, no news for that. And I followed up this June 14, and decided to terminate my account however the PLDT reinstalled immediately last June 16, but still no internet, only the phone is working. And I made a follow up request since then. 2 times from June 17, and June 18, but still they have not closed the job order the reason why I have no internet. My complain is I am paying continuously for the monthly bill still I have not used the good service from them. And though they immediately reinstalled it after my TERMINATION APPLICATION but still no internet, and it is an added cost to me upon terminating my account.