15 Aug, 2020 → by ClaimboUser168631
Pissed customer!!!!

Over 35 years of service to Napa Co . Lately wrong parts giving, and *** poor attitude giving to customer. I have used Napa for ALL my parts needs re: lobster boat, fleet service , and personal vehicles. Now past few years wrong parts given over and over again. Lately salesman attitude is down hill. I gave vehicles information and or part needed salesman gave part supposedly needed,?? Wrong. Take part back always a excuse, not because wrong number was recorded or wrong parts grabbed. Back and forth to store to exchange for correct parts. 4 times to get right part. *** Today is my last straw, I got front brake pads for my Cadillac wrong front pads giving from Bucksport Napa, my son stopped at Ellsworth Napa and got front and rear brake pads. He installed the front pads , went to install rear pads ,... wrong parts!!! I returned them to Ellsworth Napa for exchange for the right ones. All I got was a employee who decided to treat me like *** “ not his problem they were the wrong parts. “ etc etc. to much *** from him to list here. Emp 53. I was not happy with the attitude nor the disrespect to a customer. It was not my *** up to begin with and the salesman did not even care to right the wrong just charge more with a very poor attitude. I do not need this kind of big business attitude if this is what your company is promoting. I am sure I can find a company that would love to supply my lobster, oil, and personal vehicles, businesses with parts , lubricants, hoses etc ,, Please contact me regarding this issue, very pissed off business consumer. User's recommendation: Shop carefully or shop another parts supplier.
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