I used our family's timeshare to book a condo on the beach. When I say on the beach I mean I wanted to walk down stairs and be on the beach. In fact that is what I told the man who booked my condo. He asked if I wanted an my balcony to have an ocean view. I stated that I didn't care if it was ocean view, I simply wanted to walk down that airs and be on the beach, I have a 2 yo with me. I arrived to the very last building, one of the last rooms in the building. So I called SummerWinds, Sunday night emergency, and the lady was real nice said that she'd try to move me in the morning. Well, that didn't happen. So I called and spoke to another man, Floyd Elliot, who a tried to belittle me for calling a week before, which I politely explained that if the man could accommodate what I wanted he could have told me that . I could have found something on my own. Then he asked how far I had to walk, I explained that wasn't the point, the point was it wasn't what I asked for, and he laughed! Laughed!!! To which I responded "I'm glad this is humorous to you, because having a 2 yo with you dragging all the stuff is what I was trying to avoid." I then stated that since I was paying for something that I didn't want, I should let the BBB know, his reply was priceless! "Tell your parents to do it since you don't own the timeshare!" What!! Who in customer service says this??