I order 1-2 x per week a the Chili's in Austell Georgia. The service is ALWAYS horrible. I was there tonight but the time before that I noticed that the parking lot was empty at 5 pm. I was told that they now close to inside dining after 4 pm due to short staffing. Which I completely understand. That being said if all you are doing is curbside and pickup then they should have their act together. But they don't. I ordered online tonight, 5-2-21, at 7:25 pm (approximately) and was told my order should be ready around 8:02 pm. I always allow some time after this for my order to be ready. When I called at 8:28 to let someone know I was still waiting the lady on the phone said "I am well aware of that". She then told me that someone picked my order up but they were remaking the order. Which I appreciated. But was anyone going to call and let me know that? When I finally received my order around 845 pm the hamburger had no fries with it and my chicken tenders did not have honey mustard sauce with it. Again I fail to understand why things don't run more efficiently if all you are doing is carryout/pickup after 4pm. I don't know if this is a poor management problem or not. But we are all getting tired of this. I have talked with other people who order from this Chili's also. I do expect some compensation for this my inconvenience. I would appreciate a call back regarding this. My name is Karen Jordan and my phone # is [protected].