1 Jan, 2018 → by ClaimboUser499527
piano damaged during removal
1
My mother went through Anyvan to find a local piano removal company. The piano arrived on 9August and the company Anyvan subcontracted out to did not give my mum any paperwork. The man dumped the piano and left. My mum immediately noticed that there was a chunk missing out of the piano and phoned the driver who did not answer. She kept phoning him till she got an answer and the driver denied he had damaged it and became aggressive on the phone to my mum and hung up. My mum then went to anyvan as that's who she booked it through. She has phoned their customer services everyday and everytime has been promised that someone would phone her back which they NEVER did. I then raised a complaint to Anyvan and was again told someone would contact me within 24 hours, needless to say that didn't happen. Neither Anyvan or Strathmore Removals (who was the given the job by anyvan) has had the decency to admit liablility or even speak to me or my mum and try to resolve the complaint. Negative reviews of both companies have been left on all social media and all review sites to no avail. My mum was left the piano by her late sister and it being damaged has just ruined the pleasure of receiving it. Will NEVER use either Anyvan or Strathmore Removals ever again and will tell everyone I know to AVOID at all costs. Disgracefull