I'm so sick of dealing with Sprint. They are the worst company I have ever dealt with. We paid a phone off well over six months ago and the phone number for it was cancelled. I found out by accident that I was still being charged for the line last month while in a chat with them (about ANOTHER issue). So I asked them to please cancel the line again. Today I just received an email that I owe them $202 for this phone (that is already paid off). Surprise they have NO RECORD that the phone was paid for! So it's now my responsibility to pay the phone off again!!!