9 Apr, 2021 → by ClaimboUser717889
Phone Line [protected]

2

I am filing a complaint based on poor service and unending run around that I have been given by comcast. My business phone number was [protected]. I was using this number from way back 2013 and it was the number appearing for my business with all my customers. In 2017 I moved from this address to 1579 State Street. When I asked for the services to be transferred to that address, I was told after the survey that I had to pay $40, 000 to for the line to be established. Because I did not have the money, the phone line was brought to my residence at 885 Longmeadow Massachusetts. I told Comcast I only needed the phone line and not the internet and WIFI, as I already had it at my residence. They played tricks on me and brought the phone line and internet, therefore having me to pay double when i only needed one service. After two years, I moved out of 885 Longmeadow and into another residence at 7 Worthy Street. In spite of the fact that I had a whole range of services at 7 Worthy including home security, they brought this phone number([protected]) here with internet and WIFI again. They lied to me that the 'business internet is stronger than the house internet, and therefore take the service there and discontinue the residential service'. After installing the service at 7 Worthy, they stated that the business internet was weaker than the house internet. When I told them to remove the internet and leave me with the phone only, they turned around and said I had a contract and I cannot do it. REALLY I felt I was dealing with conmen. For three years plus I have been forced have and pay for two services that I did not need. Any time they called about bill payment and I complain about the double payment, they tell me to pay and then they remove the double internet, but when I do, they forget and threaten me with breach of contract.
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