1 Jan, 2018 → by ClaimboUser720670
Phone/ internet service
*SOLVED

3

I switched to Mediacom from Embarq 2 years ago because they were cheaper and we were trying to pare down expenses. Boy, was that a mistake. Not that Embarq was that great, but Mediacom is the absolute WORST. For the entire time that we've had their service, our landline cuts out intermittently, sometime for days at a time. Most of the time, we don't even know that the service is out unless we try to make a call. At which point, I call Mediacom and complain and they say the standard line of "we don't know why you are having these problems". They even went so far as to tell me to document the dates/times and duration of the outages and then call them back. Ok. Well, I don't have time to babysit my phone service. But, I can tell you it's very unnerving when we are out of town and cannot reach our children at home because the phone service is out. Calling neighbors and friends to go check on them... it's ludicrous. Thankfully we have cell phones. We wanted to cancel the landline service altogether, because we really don't need it and it doesn't work half the time anyhow, but the cust service rep says that we have to purchase a bundle package in order to use Mediacom services. She said they can disconnect the landline, but we would still have to pay for it. Seriously?! I can't tell you how many calls I've missed because of these outages. People tell me all the time that my phone just rings and rings. No answering machine or voice mail, just ringing. That's because it's a dead line and our service is out. This complaint doesn't even cover the service interruptions we experience frequently with our internet. That is a whole other Oprah show. grrr. I called Mediacom today... again... because the service was out... again... because I've been waiting on a call from a service technician for an appliance appointment, whom I have no idea if he tried to call me or not, because my SERVICE IS OUT! So, if I have to reschedule my appointment, not only have I wasted 4 hours of my day off sitting here waiting, I'll have to reschedule my appt for another day off and I've paid Mediacom for service that I wasn't getting. When I explained this for the umteenth time to the lady I was talking to today, she crabbily said she was sorry I felt that way and if there was anything else she could help me with. How about pulling your bottom lip over your head and swallowing, you ###! Ultimately, I'd like to just use cell phones and have internet, but we don't have that option. The town we live in is outside Minneapolis and we have only two ISPs: CenturyLink and Mediacom. And, they both suck... Maybe we'll go back to using notes tied to pigeons... would probably be more effective.
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