30 Sep, 2019 → by ClaimboUser385954
Phonak refuses to replace hearing aid they can not fix.
1
Why is it taking 4 weeks to get my Marvel 70 repaired. I can not hardly function without this aid (one of two) and Phonak will not simply replace it but insists that I wait for another unknown amount of time until a defective part comes in - whatever that means. Phonak does not care about the difficulties they have created for me. Plus they are under warranty whatever that means - apparently nothing.