I'm honestlly appalled. I just bought a philips avance airfryer last night. The box looked damaged when the salesman took it to the till for me. He said that the box was a little damaged but the product was perfect. The box didn't have the original packaging it looked like it was opened and resealed. There was also a sticker on the side from philtec service with the code SR 314808 labeled to Dion Wired Gateway. I assume they sold this unit someone used it brought it back and then sent it to philtec to be reserviced oe refurbished. The item looks used it has Scuff marks all over. Dion wired didn't tell me once it was refurbished/used. I paid full price and was not aware that anything had gone wrong. I have never bought anything from a company this deceitful. I have pictures of the box, my till slip, the air fryer. I will be taking this back but this is disgusting that this is your guys standard. To make it worst my moms birthday is today and she had to open up her present to a damaged box and unit. I'm pretty sure I'm never going to live this down. So thanks dion wired for the amazing service and quality of stock.