Good day. Waiting for Juan to resolve query for over 6 weeks. We never received medicine 6 of 6 script ending October 2020. Pharmacy need to Uplift mylan pantopeazole 5 of 6 Received 29/09/2020 Co payment must be reversed on account. Pharmacy direct response 22 Dec 2020 thank you for your email the account payment has been received and an urgent request sent through for the Cilift and Diaglucide, an urgent mail has been sent through to the pharmacy to revert back with regards to your other part of the query, kindly await feedback from them thank you for your support Vivian Molefe Care Agent My response 22 December Good day Vivian, I know await Suzette to call me. Jean had almost 3 weeks to resolve and phone me back. Terrible customer service Regards Gerhard [protected] Phoned 31 December, Phoned 15 January Email 15 January Show quoted text Good day, We received medicine yesterday, no cilift. When i phoned now was told will come 4 February. Last cilift we received was 19 December. What is going on? Pharmacist don't call anymore. Sms received 31 dec around cilift. Phoned and said cilift must be used as per doctor. Then Still no feedback from query with Suzette and Juan around medicine of last script 6 of 6? Come now pharmacy's direct your customers service use to be good. Regards Gerhard, Charmaine son. [protected] Show quoted text