They sent a Dogtra battery charger which works but is different from the one they described and which is listed elsewhere for $3.00 cheaper than their charged price -- without explanation or compensation. They said they shipped the product three days earlier than FEDEX said they shipped their product. Their "Dogtra Store" seems to be completely unaffiliated with the Dogtra company -- a fact which they are at considerable pains to hide. They want 100 words so here goes word word word word word word word word word word word word word word word word word word word word word word word word.