My husband went to Pantops MedExpress Urgent Care for leg pain. While waiting to see the doctor he heard his nurse Suzanne talking about him personally and medically in the nurses station. He felt embarrassed and angry since other patients could hear her talking about him as well. When confronted, she didn't apologize but had a so what mentality. This gives you the impression that this is an acceptable behavior for this cllinic. My husband was given the nurse's manager (Melissa) contact information. We will tell all of our friends, family and everyone else not to go there and will be filing a formal complaint.