23 Jun, 2019 → by ClaimboUser152589
Permanently closed my account with no detailed information

1

To whom it may concern: I am writing this letter in regards to my American Express Serve/Jackson Hewitt card. It was brought to my attention yesterday (June 22, 2019) that my account was permanently closed due to a violation in the member/user agreement per Section "15D". I have read such section, which is very vague, and I am not sure what "violation" American Express is alledging I did. What a way to do business! I was NEVER contacted, PRIOR to you closing my account. Instead of you attempting to communicate with me to ensure my account was protected, or even find out if I was aware of suspicious activity, you close my account. I work for the Federal government (a Postal worker), and I have NEVER done anything illegal and/or inappropriate with my card. I am formally notifying you that there obviously been some fraudulent activity relating to my card, that I was not aware of, and your company so graciously waited until AFTER the alledged activity to make me aware of it. Via the Freedom of Information Act, I am requesting a copy of ALL my transactions connected with your decision to close my account. I am also requesting arbritration for your decision. I am also contacting the BBB, Consumer Protection, FCC, Ohio Attorney General, and any other entity or individual I can think of that can assist me with this matter. I only used this card in a "normal" fashion, the same as an average person would. Subsequently, whatever you are alledging I did that resulted in a permanent closing of my account, was NOT of MY doing, or MY authorization/permission. Someone has infiltrated my sensitive information and your "company" is punishing me for it. I feel the way American Express has handled this is NOT best practices and really is an indication you have no concern for the cardholder. I would appreciate a timely reply, and that this reply has as much diligence and enthusiasm you did when you arbitrarily and capriciously made an unilateral decision to close my account."
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