I have been working with these idiots for the last several months trying to get my student loan in good status. The worker that they have don't know what the hell they are doing. They send you information that is incorrect. Have your name spelled wrong, numbers wrong and are not willing to help. Why are you working if your can't get the information right. I called the DOE to let them know and they are ###s too! Just send the thing the next day since it is your mess up. The customer service is awful and needs improvement especially when you have a customer that is working with you. Stop being ###s!!!