Hello my name is Carrie. My family and I stayed at your location in Scottsbluff, Ne on February 24, 2018. We had been driving all day and were quite tired. The suite was nice and clean. As soon as we got in bed the people above us were running and jumping, It sounded like a heard of buffalos.were coming through the ceiling . It was so loud. My first call to the front desk after listening to this go on for a half hour. I was told that they had no idea where it was coming from. I told the girl it is right above us can you please do something. Nothing happened and it continued. So I called again. The front desk girl tells me they didn't do anything because she didn't know who it was. I told her once again it up right above us. For 10 minutes the loud banging stops. Then it starts all over again. My 2d call to the front desk the girl tells me she tried calling them . I tell her that the people are still making so much noise the ceiling is shaking. PLEASE do something. Nothing happens, one hour later I call again and tell the front desk this is rediculios we can't sleep. We couldn't even watch TV it was so loud. The front desk girl says I will try to call again. Now on my 4th call I am fed up and I beg her to please do something more then a call because this isn't working. It is now midnight and the extremely loud noise is still going on. I do not call again. We just suffer through it until we fall asleep. I have never been treated so badly and our family is so disappointed by this company.