I AM BAFFLE! You not only let a customer verbally abuse, harass, and be discriminatory to someone WHO WORKS FOR PENSKE, but you also gave him a discount for doing so. Not to mention it was done so by your wonderful customer support who heard everything on the phone and then still gave him a discount. I'm all for customer service, but to let a customer treat your employee like that is just completely mind boggling. You let him say he's happy that he doesn't have to talk to someone who's not American!? What kind of racist bigotry is that. You guys are the worst company for truck rentals. I will make sure this get to corporate and you guys will go down. I'll make sure everyone I ever get in contact with will know to never use Penske. You will be hearing more about this.