I decided to get me a hotel for my birthday and put money on my money network card to pay for it. When I went to the hotel they put a hold of about 1600 for the hotel stay. Which is usual. Hotels always put money on hold and a deposit just Incase something happens for the room. When I left the hotel they charged me for the nights I stayed which was about 1500. I still have my money pending and it's been over a week. I used this card before for hotel stays and it usually come back in a week or so for the money that's on hold. I spoke to a customer service rep named FORD who said that it would take 31 DAMN DAYS!!! ARE YOU SERIOUS!!! AFTER IT CLEARLY SHOWS THAT I PAID FOR THE HOTEL! He then stated to speed things up I would need to get the hotel to fax a letter head with a hand written signature, my first and last name, date I left with the amount I paid. The manager of the hotel sent the fax and when I called money next work they said they didn't get it! Which I complained about because the manager sent it five hours before I called. When I called the rep said that I would have to call tomorrow because the financial dept was closed! ARE YOU SERIOUS! IT WAS SENT THERE FIVE HOURS AGO! So I decided to speak to the supervisor AJ. At first she said they didn't get the fax but double checked because they got a lot of faxes sent. After finding it she said that what the manager at the hotel wrote is wrong! HOW IS IT WRONG?!!!FORD (the rep I spoke to before) said all we needed was the amount that was charged to my card when I left the hotel?!!! WHAT KIND OF SERVICES IS THIS?! I READ OTHER COMPLAINTS AND I NOTICED THE SAME IS HAPPENING TO OTHERS!! YOU GUYS ARE LITERALLY HOLDING MY MONEY THAT I CANT USE NOW FOR NO REASON! AND ITS FRUSTRATING ! WHAT KIND OF BUSINESS IS THIS?! I WANT MY MONEY AND I WANT TO CANCEL MY CARD AND MY BOYFRIENDS CARD