I purchased an $80 necklace a year and a half ago (their jewelry is warranted for one year). I have worn it probably a total of 30 times max. The clasp stopped closing entirely and since I was worried I might lose the necklace, I took it back to the store in hopes it could get fixed. I didn't want a new necklace, and I didn't want to pull a fast one and rip them off - that's not in my nature. I do believe, however, that I should get REASONABLE use out of any product I purchase. I thought this was going to be an easy fix. I was told by the manager that they could send the necklace "in" to get fixed for a fee of $50. It covers the cost of repair, postage and "handling" - Ridiculous! I'm sorry, but I agree with many of the other complaints I've read. POOR CUSTOMER SERVICE! If I had purchased this necklace at Kohl's or Carsons or Macy's, there would be no question - it would get fixed quickly and with little commentary. I will NEVER PURCHASE ANYTHING from Swarovski again. Shame on them for attempting to rip off their customers! Are they kidding?? Ridiculous policy, ridiculous service. Goodbye! Oh, by the way, I took my necklace to my jeweler - he fixed in in less than 5 minutes and then with a wink, told me it would cost $35 (after I told him your story) - of course, he didn't charge me a penny. Love these "Mom & Pop" stores!