I had PC Medics for an in home service call on my six year old desktop Apple emac . The tech worked on my frozen up computer, but was unable to fix it. He said he could take it back to the shop to work on it but it would be very expensive and his opinion was that it wasn't worth it. He had a reconditioned apple lap top in the van for sale. He brought it in and assured me several times that the lap top did everything my emac did including burning dvds, because I had told him that was the main feature I wanted because my emac had that capability. So I bought it and everything was fine until two months later when I got around to burning a dvd and discovered that the laptop did not have a superdrive. I went to the shop and spoke to the tech, he tried to say he never said there was dvd on the lap top. We went back and forth. He said my 30 day warranty was over and all he could do was find an external super drive. They called me at home later and said they found one for $80.00 and wanted me to pay half. They want me to pay because their tech made a mistake. Bottom line : Their expertise is mediocre and they do not know what being a professional means.