Some advice based on my experience with this company First, do read ALL the reviews at sites like http://www.resellerratings.com/store/PC_Planet_Systems http://los-angeles.bbb.org/Business-Report/PC-Planet-Systems-LLC-1321**** Second, do expect that you will be filing complaints with your credit card company, with the Better Business Bureau, and elsewhere, such as https://www.ftccomplaintassistant.gov/ http://ag.ca.gov/contact/complaint_form.php?cmplt=CL Third, do keep copies of all your interactions with PCPS Fourth, realize California return law is not favorable to consumers. And don't delay too long in trying to recover from your mistake: your credit card company may not help you if you wait more than 60 days after purchase. Explanation: The company seems to sell used and discontinued computer equipment to unwary consumers who believe they are buying new equipment OEM. And in my experience, the company will simply ignore most of your attempts to contact them after they have your money.