My loan was sold to Selene as well. They took out the right amount of money from my bank account in the beginning. A few months were great, then in February they stopped taking it out. The money was in the bank. The collections called begin, I explained I am on your automatic withdrawal plan - so just take the money. Apologies by several customer service reps all promising to fix it but they didn't. Finally after 5 calls i asked for a supervisor. Then had to call my broker to help get involved. Problem still is not completly fixed. Very frustrating when you have the money ready and they don't take it.