I have been waiting for a medical refund from Sun life now since August of 2017, I have submitted the requested information several times which included proof of payment, getting a new prescription from the medical doctor amount other stuff. Called in several times spoke with both the rep and supervisors with no real assistance or clear indication as to when to expect my refund. Was told last last month December 2017 that my provider is under review, what does that have to do with me the client / customer. In the mean while who is paying for my credit card interest which is 19.9% interest rate. I am not a rich person and is living pay cheque to pay cheque. right now the whole situation has left me feeling helpless I need my money $1200 is a lot in this hard time.