On the 22 august 2018, I went onto the sabc website to pay my tv licence. I decided to use my credit card to make the payment. I put in my tv licence number, went straight to all my details and to your secure system and continued making my payment. When I pushed the the payment button on your website, it immediately went back to your home page. A few days later, I received an sms saying that I had not paid my tv licence. I called customer support and melina asked me to e-mail her my proof of payment. Which I duly did. As I paid with my credit card, I can only send a bank statement which reflects the transaction where my account was debited. My bank is unable to give me proof of payment, as requested by alice mbense on her e-mail dated 19/9/2018, because the transaction occurred on your side. My bank is only able to give me a merchant number, which is [protected] and confirmed that the transaction had indeed gone through. In the mean time, I am being threatened with penalties and of being handed over. I have been a regular paying client for years and I have never experienced such inefficiency from the sabc. I am appalled at their lack of understanding and their inability to try and figure out where my payment has gone to. All they are concerned with is that they will charge me more if I do not pay my tv licence? Surely a simple check on their bank statement will sort all this out?