1 Jan, 2018 → by ClaimboUser90646
payment charged in us dollars instead of candian dollars
3
I was offered a subscription to Country Living for $12.95 with an offer to pay a further $5 to receive another magazine. I paid this via Visa. This offer was mailed to my home in Canada and at the bottom of the form it states that the offer is only good in Canada. I mailed this form to an address in Markham, Ontario. There was nothing on the form about US dollars. When I received my Visa, the amount had been charged in US dollars, therefore, resulting in an exchange rate being charged. When I contacted the magazine to complain about this occurring. The email I received stated that their information states I paid $12.95 plus the $5 and to contact my credit card company if an exchange rate was paid. I replied noting that if the charge was made in USD obviously they were going to charge an exchange rate and that it had nothing to do with them. I noted that they would have other customers in Canada and each time they were charging in USD without telling customers it was fraud. I received no answer to that email. I have since sent another one asking them to cancel and to provide a full refund.