Dear Galadari Customer Support Team Attn: Galadari Management Team I am writing today to complain of the poor service I received from your company Galadari Driving institute on Sep 17, 2019. I visited your JLT branch in Dubai to register for a car driving course, during the registration process I shared with him my "Yahala Card" confirming to him that we have an agreement with this card under the Prime Minister Office voucher, he insisted that there is not promotion with this card and guided me to go with Groupon and pay 100 AED which I did. I opened the file number "[protected]" and I had to pay the full amount without any discount on Yahal card!! After calling Yahala card management team and checking with your main office in al Quoz branch they confirmed the offer is still valid till end of 2019 and it was started since 2017 After checking with the customer happiness Manager Ms. Hind in al Quoz branch she confirmed the same after checking the system and promised someone will call us to resolve the issue Till date no one even bothered to call or even check the issue, and this is the reason I am writing this letter today to you seeking your support please on how I can claim my right with Yahala Card! I am most annoyed that I wasted a morning (and half a day's vacation) waiting for Mr. Madman to show up. My impression of That Awful Company has been tarnished, and I am now concerned about how my existing business is being managed by your firm. Furthermore, Mr. Madman's inability to remove his muddy shoes has meant that I have had to engage the services, and incur the expense, of a professional carpet cleaner. I trust this is not the way such a Regional well-established company like Galadari wishes to conduct business with valued customers—I have been dealing with your respective company since many years now and have never encountered such treatment before. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you. Yours faithfully, Sherif Fahim