2 Jul, 2019 → by ClaimboUser202534
paying my property taxes from my escrow account to someone else’s property (parcel) and ignoring my requests to fix it!

3

It's going on a month since I noticed and received ANOTHER Delinquency Notice saying my taxes have t been paid for the past year...2 payments one due 11/1/2018 the other 2/1/2019. I called Mr. Cooper after I received my Escrow Review Statement saying it was paid. They paid 2 payments (1 a month late, the other 2 months late) of $1819.67 to a parcel that ends in "32" when mine ends in "40"., my property tax is only $1, 451.54 for each installment, so they also OVERPAID, and included the overpayment into our mortgage payments. Then they INSISTED that was my property...they even looked it up in their system and said it was the same address (didn't have my name on it) and insinuated that I was lying even though my unit is #9, they paid unit #1. This is for a condo, all have the same address, but different unit numbers. I told her I have the delinquency notices which show our property addresses, our names on the notices and our correct parcel number and correct unit number. She asked me to send all of the paperwork I had to her email address, I did it immediately. I have checked my property tax website, several times and have called them back several times, they have just told me they see the notes and should be getting back to me, but have contacted the County property Tax Treasurer-Tax Collector, they haven't heard from anyone except me. It's going on a month since I first contacted Mr. Cooper and 4 months from being the beginning of my next tax year. Does anyone have any suggestions and to how I can get them to fix this. I am afraid of the repercussions of not having my Property Taxes being paid for this long period of time. I'm considering legal action. P.S. This is our Rental Property which we will be moving back into in a couple years.
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