24 Apr, 2018 → by ClaimboUser782644
Paying for 100 mpbs, receiving 1 mbps

1

I'm not a technical person so I have to wait for my son to come home from college on break to call them. This happens all the time. What am I paying for? Sometimes my son tells me it's only giving less than 1 mbps. Also, their customer service is horrible. I called them today about a billing question, they told me they need my account number to even answer a question (no financial information or changes to service, just a simple question), so I call back with account number, they tell me I also need a pin number. Seriously? I would switch internet in a heartbeat if the only other option in my small town wasn't equally bad. As soon as my kids are both done with college, I am cancelling all internet.
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