Before I quit my job, I bought one more order of my essential diabetes insulin pump and sensor supplies. I bought them within the coverage period. Out of the 4 items that I ordered, they are requesting a large pay back amount of $760.00 but for only one item. After jumping through hoops, speaking with multiple representatives- confirming that that specific item was indeed covered, and submitting the appropriate paperwork, they are now saying that I purchased this item outside the coverage period. This item was ordered 4/9/21, shipped 4/12/21, the PayFlex website shows the claim went through 4/12/21 and my last day for coverage was 4/19/21. The other 3 items I ordered shipped out on 4/16/21 and after I filed that paperwork, the expenses were immediately verified with no issues.