1 Jan, 2018 → by ClaimboUser513041
passport service not handled properly
*SOLVED
1
I had my application will all necessary papers personally hand over to the agency in new york, took a day off drove from ct to ny, as it was matter of passport along with the return shipping. For past 1 week bls is not releasing the passport as they say the return shipping envelope is no good, well it was good at the time they accepted it & due to their negligence if its not properly kept they now blame it on applicant for not providing a good one. It was a ups envelope as they have authorised carrier worth 15$. & now they charge 30$ for the service. Ok I am ready to pay another 30$ for return shipping so I send the pay order through usps post & guess what the post office could not trace the office & so I got the 30$ pay order back, now I have to take a day off to drive to ny to get the passport. No one will answer your phone calls, what a pathetic service provider. Do they really know how important is the passport document that they are mis treating it