Ordered a Prepac entryway hanging shelf online from Lowes. Received it with no issues and started to build it BUT no wll mounting hardware. Quite annoyed so I emailed the customer service email in the instructions (also large printed phone # Ito call as well), get an email back with response promised in 48 hours. Next day email saying I will get a response regarding replacements parts which prompted me to email back the lack of parts NOT replacement parts. A quick email back says management would get back to me. Couple days later no response so I emailed a few time wondering what's going on. Then I get multiple, identical emails saying depends on wall up to person to buy screws nothing they can do?? Irate I email several time saying its ridiculous that the instructions say I have to go to the hardware store to buy more parts, and for the cost of the mounting hardware it would cost Prepac cents to supply it. Then this so called customer rep Kim says she is cleared to send me 3 screws....I email back requesting reimbursement for the screws I bought as it took them so long to get back to me I had to put the shelves up given it was 5 ft long and I had a toddler at homes she emails saying I should call the VP to which I email back saying why should I call and I preferred emails so Mr big wig VP Jim says because I didn't call him the case it's closed and then he threatens me with cyber bullying for my emails. Ya real customer service after I buy their product....