On Tuesday, May 19th I called to schedule service on my refrigerator which was running too hot and it was still covered under my extended service protection plan. The next day a technician evaluated the repair and stated that this was a major repair(gas leak) and needed another technician to fix the issue. He sent a message to the Service/Repair department and I also called them at 11:00 am to explain that I need a technician ASAP, because my insulin needed to be refrigerated. She stated that she will have a technician in the area on Friday, May 22nd. On Thursday at 4 pm I called the service department to find out what time the technician will be there on Friday. She stated, she was waiting for a supervisor to approve the expensive parts or a new refrigerator. I asked to speak to a supervisor to find out why it's taken so long to make a decision. She said everyone is busy now, she will send a message to the supervisor to call me. At 5:30 pm call PC Richard and sons and explained my situation to Brian. He stated that Service closes at 5:30 pm and for me to call tomorrow and talk to Susan because there is nothing he can do tonight. Friday Morning I called service to find out the status of my repair and to talk to a supervisor since nobody can make the approval. She told me the same answer as last night and said due to the COVID 19 pandemic we are working from home and the only thing she can do is send a message. I explained my frustration that I have been waiting since Wednesday for an answer. I called Susan at 10 am to explain that I have been getting the runaround and said if she can solve my problem and reimbursement for the insulin and food that need to be replaced due to not ordering the parts in a timely matter. She told me that My refrigerator was fixed 5 times, and she will send a message to find out what's going on and will call me when she finds out any information. She also stated that the Service department is responsible for reimbursement. At 10:24 while I was on the phone with Susan, I got a Phone call from Jody explaining that they got the approval to order the parts and as soon as the parts come in we will call you to schedule an appointment, When heard the message I was very upset that it took 3 days to approve parts to be ordered. I called the number back to get a Phone of the supervisor or manager in charge of the department. Again I was told the same answer. I also tried to purchase a mini-refrigerator/freezer from a different store, but they were all sold out do to COVID 19 pandemic. I think this service call was not handled in a timely matter and my child's life was put in jeopardy by not having a refrigerator to store insulin and food.