29 Oct, 2019 → by ClaimboUser557181
Park rules?? Who knew??

1

I feel so badly for my family and I'm disappointed beyond description over our visit to Dollywood! We arrived at Dollywood on a rainy Friday evening, October 25, 2019 at approximately 5:00 p.m. Ordinarily, the inclement weather would have kept us away, but going to Dollywood's Fall Festival for the first time was a specific birthday request for our daughter's 40th birthday. We had watched costume events, sponsored by WBIR-TV, and quickly decided that our 3 year old granddaughter would just think the whole thing was fantastic/awesome. She had to be a dinosaur, I would be a scarecrow, Pappy a hotdog and Aunt Jill would be the witch!!! Upon arrival at the ticket booth, I was informed that our daughter, would not be able to enter the park! I was told that you were not allowed to have anything on that would obscure a guest's identity. WHO KNEW!! There isn't anything that is clear on the matter of wearing costumes at Dollywood. Based on previous media of Halloween at Dollywood, costume contests, etc., there is simply NO WAY one would even begin to think that a costume/makeup could prevent entrance. I was told that they would allow her to enter the park IF she removed her face makeup. My husband and daughter were very upset, as was I, but we were willing to do what needed to be done; captive audience with a 3 year old in a stroller! I was talking with my family and the ticket attendant, stating everything would be fine; we would see the lights and enjoy the park after dark and then return the next day. The attendant then said, "So you will be purchasing 2 day passes?" I know that my look was incredulous as I said, "No, we are here well after 3:00 p.m., so we will be returning at no charge in the morning." It was at that point I was informed pretty matter-of-factly that Dollywood did away with that rule in 2017. Needless to say, no adult in our party wanted to return to Dollywood the next day, or any other day! We managed to get most of Jill's makeup removed and entered the "Park???" I completely understand the safety aspect of running the park. I am a Risk Manager. I understand that things can and some must close during rain. After paying full ticket price for what could be a 3.5 hour visit, it appeared that the park had more or less closed down. Nothing "lit up the night sky". It was so dark that it was difficult to see. Our granddaughter was able to ride on the carousel and we all loved the gospel band that did continue to play. I gave the Lord thanks for the opportunity to be at Dollywood to hear them sing and play. In total, our visit inside the park lasted approximately 2 hours. By the time we left, the rain was a steady downpour, making a very bad situation even worse. The roads exiting Dollywood were beginning to flood. I think Dollywood's Mission begs to be addressed: CREATING MEMORIES WORTH REPEATING. I sincerely hope the memory that was created that evening is NEVER repeated and somehow forgotten.
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