This company is terrible! Again, I've had the same issue. Three deliveries I've had from UK Mail and I've had to collect two and the third (I'm assured by an automated response service, not a human) will be redelivered tomorrow...I won't hold my breath. The regular con being employed that I recognise (having been a delivery driver myself, throughout the 4 years I was at University), was done to me today, same as last time: I got a message from them, thus: "Your order is estimated for delivery by UK Mail between 14:06 - 15:06" 'Happy days', I think. 'How convenient.' So I take the afternoon off work, and am home by 1230, to see a (completely blank) UK Mail card. I know this scam...The driver did not write the time of visit, and the number (6539704) on the 'We missed you' card is, until now, not recognised on their system. I frantically called all of the UK Mail advertised numbers solidly for an hour and a half, all still before my allotted time, in the hope that maybe the driver could be tracked and I'd meet him somewhere. All their numbers are redirected to the same automated attendant, and there is no way of speaking to anyone. For the next 3 hours, whenever i enter my consignment number, the system tells me my parcel is out for delivery. Only after the time of the delivery actually passes, does the interactive voice response message tell you that a delivery was attempted. This has become their standard practice, and it is no coincidence that the option to speak to an adviser has been removed. Not happy at all.