Ticket #5573047. Purchase Date: Sep 12, 2019, 12:18 AM (GMT-5) I have tried to download and install this product going on 5 days now. I get it all the way to "downloading" several times, see the attachment, and it says it is downloading but it does nothing for hours. I have contacted service and followed their many procedures (updating, deleting and even established another user account on my computer). Then they said they would call me and help me. I have waited for two days for this. They said twice it would only take an hour to help. Still waiting. All I want is to install this on my computer. I paid for it. Install of one program shouldn't take five days.