I called to get apaid in full receipt. I was assured it would be marked. Waited a week. No reciept. I called 8 times in 1 day and kept getting hung up on d/t their phone issues. I finally get a rep and request a fax gave ther number and was dosconnected. I then called again and got a rep that told me that not only was my fax not requested but my letter was never requested. She stated she would request both. Sheer then said I could call her tomorrow to follow up. I again got disconnected before that number was given. Hopefully it will be faxed as promised.