Last October 29, 2018 Spot.ph featured the new Hydroflask with exciting new colors. It wasn't available in the shops then so we decided to place orders online thinking we'd have dibs on the new items. As of writing, there are no deliveries made nor feedback from their end. Asked assistance on their Facebook Page on the following dates: November 19, 2018- details were sent November 20, 2018- asked for an update November 21, 2018- additional details were requested November 23, 2018 -message saying they'll get back at us during their business hours November 26, 2018- asked again for an update; no avail November 30, 2018- asked for an update; template reply message was sent December 3, 2018- asked for an update; template reply message was sent Assistance via e-mail on the following dates: November 14, 2018- Grind said to expect a reply within 24 hours. No response were made from their end November 28, 2018- Emailed Grind for an update. Received an email from Grind last December 23, 2018 asking for 24-48 hours to get back at us for an update. Went personally to the shop (glorietta 2) branch yesterday and the staff just wants their hands off the case. They said that they can't do anything about it and that the online shop and their shop is not affiliated whatsoever. Asked to talk to a manager but he was off, so the acting manager was nice enough to listen and get a few info. I pushed my luck if I could call them back for an update but sadly he was hesitant and didn't even give me any number to call. Having an online shop that is inadequate defeats the purpose of having it at all. I was required to go to the store because all online channels are not giving any update nor any assurance of anything considering the item was placed and paid for already.